Delivery Policy

At Jump St. Johns, we prioritize punctual and efficient delivery of our inflatable rentals. To ensure our customers have a smooth and enjoyable experience, we have outlined our delivery policy below:

  1. Guaranteed Delivery Time: We guarantee all deliveries will be completed before 12pm. Our delivery team starts their route at 7am and continues until all scheduled deliveries have been made.

  2. Delivery Window Notification: We will send a text message to the provided contact number with an approximate delivery window one day prior to your event. This helps you plan and prepare for the arrival of your rental.

  3. Priority Delivery Option: If your event has a specific start time, we offer the option to pay for priority in our delivery route. This service can be selected at checkout and ensures that your rental will be delivered in a timely manner to accommodate your event schedule.

  4. Delivery Notifications: Our delivery team will send you a text message when they are on their way to your location. The contact number used for this notification will be the one provided during the checkout process. Please ensure that the number provided is accurate and that you are available to receive the delivery notification.

  5. Delivery Requirements: Please be present at the delivery location to receive your rental and provide any necessary instructions or guidance for setup. If you cannot be present, please supply specific instructions for placement during the checkout process. This will help our delivery team ensure your rental is set up correctly and efficiently.

By following these guidelines, we can work together to ensure a smooth and hassle-free delivery experience.