Deliveries & Pickups
Our delivery schedule starts at 7:00am and we guarantee deliveries by 12pm. If your event is taking place in a shareed space, such as a park or HOA community area or if it starts before 11am consider selecting our Premium Timed Delivery option available at checkout. This will allow you specify times for drop-off and pickup.
Please see our delivery policy here.
To ensure a smooth delivery process for your Jump St Johns please:
- Clear a path for the delivery team by removing obstructions in front of fence gates, relocating trash cans or other bulky items, picking up any animal waste, and clearing the area of sticks, rocks, and other debris.
- Be available for drop-off to approve the location/spot or provide specific instructions during the checkout process.
- Secure your pets by putting away or securing any animals in the vicinity of the delivery area.
- Please note at checkout any difficult obstacles such as staircases, tight corridors or long distances exceeding 100 yards from driveway. This will allow us to discuss the best method for delivery and if the current rental product will be able to fit.
Following these guidelines will help create a seamless experience for both you and your guests to enjoy the Jump St Johns bounce house.
At Jump St. Johns, we believe in maintaining clear and timely communication with our customers to ensure a smooth rental experience. Our primary methods of communication include emails and text messages. Here’s an overview of how we use each method:
Emails: We send periodic emails for important updates and reminders related to your rental. These may include rental reminders, payment reminders, and any other essential information. Please ensure that you provide a valid email address during the checkout process and keep an eye on your inbox for any updates from us.
Text Messages: We use text messages to communicate time-sensitive information, such as delivery windows and notifications from our delivery crew. One day prior to your event, we will send a text message with an approximate delivery window to help you plan and prepare. Additionally, our delivery team will send a text message when they are on their way to your location.
Please provide a contact number at checkout that is readily accessible, as this will be the number used for text message notifications. Ensuring that you are available to receive these messages will help us coordinate delivery and setup more efficiently.
We understand that your time is valuable. You are not required to be present for the pickup, provided that the bounce house is easily accessible and free of obstructions such as gate guards or access codes. Our team will send you a text message when they are en route to collect the unit, and we will ensure that the area is left in its original condition upon completion.
Payments & Cancellations
Deposit Payment: By choosing this option, you will pay a 30% deposit to secure your rental The 30% is the rental item, but any costs such as delivery, tip and sales tax is also added to that number. The remaining balance is due 3 days before your rental date. You will receive an automated email reminder to complete the payment. Please note that failure to settle the balance prior to delivery may affect your rental.
Full Payment: Opting for this method allows you to pay for your rental in full, guaranteeing your reservation without the need for a subsequent payment.
Both options are designed to offer flexibility and convenience, allowing you to choose the payment method that best suits your needs.
We believe in transparent pricing. The amount displayed at checkout is the total cost you can expect to pay, with no hidden fees. However, there are certain situations in which additional charges may apply:
- If the inflatable needs sandbags but grass was selected as the platform during booking. Sandbags are required when staking is not possible.
- Excessive cleaning fees incurred due to the use of items from the prohibited list.
- Damage to the bounce house that occurs after delivery.
- Requests to relocate the bounce house after it has been staked down.
- Requests to extend the rental duration.
Our goal is to provide a straightforward and hassle-free rental experience, with clear pricing and expectations for our customers.